IT Support Technician LV 1

The Opportunity

Techdoz is a fast-growing Managed IT Service Provider in London, Ontario, committed to delivering quality technology solutions while fostering a collaborative, team-focused environment. Join us as a Level 1 IT Support Technician and grow your career with hands-on experience supporting a variety of clients.

Areas of Focus

Responsibilities

Provide Level 1 technical support to clients
Dispatch and escalation duties as required
Perform remote and on-site tech support
Use client interactions to identify potential opportunities for additional services.
Create or update technical support documentation
Other duties as needed to support clients and team objectives

Tier 1 Support

All desktop/laptop/servers
Application and general software support

Requirements

Post-secondary education in Computer Science / Information Technology or equivalent working experience
Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
Basic working knowledge of Windows 10/11 and Windows Server 2016/2019/2022
A+ certification, Network+, or Sec+ is an asset but not required
Microsoft 365/InTune/Azure and Sophos Certification is an asset but not required
Experience with PowerShell is considered an asset but is not required
Strong attention to detail with the ability to prioritize, manage time, meet deadlines, multi-task, while working in a fast-paced environment
A highly motivated team player with the skills and ability to manage changing priorities
Ability to communicate technical guidance and instruction to users
Reliable and consistent attendance, with strong time management skills
Ability to travel (Locally)

Security Requirements (As Required)

Level 2 – Criminal Record and Judicial Matters Check (CRJMC)
Level 3 – Vulnerable Sector Check (VSC)
RCMP’s Canadian Criminal Real Time Identification Services (CCRTIS) certified criminal record checks
Security clearance checks may be required depending on client contracts and level of access. Candidates will be informed if applicable.

Other Info

Travel Allowance (mileage / mobile device) provided

What We Offer

We offer competitive pay, flexible schedules, paid time off, travel allowance, and a supportive team environment.

About the Company

Incorporated in 2011, Techdoz is a Managed IT Service Provider serving London, Ontario and surrounding areas, providing comprehensive technology solutions for businesses. We offer a wide range of services, including computer services, technology sales, and cabling, tailored to meet any budget. Our proactive approach to technology solutions ensures that your business runs smoothly, and you can rely on us to keep your technology up-to-date and functioning optimally. Join us at Techdoz, and let us help your business reach its full potential. For more information on our company visit us at www.techdoz.ca.

How to Apply

Please submit your cover letter, resume, and availability as a single PDF using the form below. We look forward to learning more about you. While we review all applications carefully, only candidates selected for an interview will be contacted.